1. Team & Daily Operations Management

• Oversee daily operations across the team, including order handling, delivery coordination, and issue resolution.
• Supervise showroom activities to ensure timely and high-quality processing of customer orders.
• Monitor team performance, including quality of work and delivery response time; provide weekly performance reports to the CEO.
• Lead, coach, and mentor team members to help them reach individual and team KPIs.
• Maintain a clean, organized, and welcoming showroom environment that reflects brand standards.
• Coordinate closely with the Sales and Florist teams to ensure customer requirements are understood and met.
• Promote effective internal communication and collaboration between departments.
• Provide clear feedback, participate in conflict resolution, and support staff motivation and retention.
• Carry out any other tasks assigned by the CEO or Office Manager.

2. Procurement & Demand Planning

• Manage the end-to-end procurement process: liaise directly with farms, packaging vendors, and gift suppliers to place POs, negotiate pricing, and ensure quality.
• Forecast demand in collaboration with Sales and Marketing teams, especially around seasonal events (e.g. Valentine’s, Women’s Day, Tet).
• Track order and delivery status, proactively solve supply issues, and ensure timely restocking.
• Oversee inventory levels and warehouse transfers, ensuring high product availability while minimizing waste.
• Analyze product and sales data to refine purchasing decisions, discontinue low performers, and optimize product mix.
• Support product launches, packaging updates, and new designs in coordination with Marketing and Florist teams.
• Monitor supplier performance and suggest improvements in sourcing strategy and procurement processes.
• Prepare and present clear, regular reports on inventory, supplier activity, and product trends.