Senior Customer Success

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2025-07-02 04:00:01 -

Hà Nội, Hồ Chí Minh

Expiration Date 31-07-2025

Open

Provide product training & guidance to users throughout the the onboarding and adoption phases.
Encourage clients to use the product regularly, deeply, and broadly (increasing engagement, adoption, and utilization rate).
Receive, empathize, and resolve customer issues (tickets), ranging from inquiries, feedback to bugs or technical problems.
Ensure compliance with Service Level Agreements (SLAs) committed to clients, providing timely and effective responses and support to users.
Leverage product knowledge and an understanding of users’ business needs to advise them on optimal ways to operate and apply the product.
Other tasks assigned by the Growth Manager in contributing to the Growth team’s objectives.

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