- Review weaknesses in the current collection procedures/ system from which to propose solutions to improve and increase debt recovery efficiency.
- Set reporting standards for collections
- Analyze collection performance, propose points of improvement in strategy and operations
- Improve Retail collection strategies, propose and organize collection strategy pilots. Initiate champion-challenger pilots in Retail collections - propose pilots, align with Collection centers, organize implementation, and review the results
- Review the efficiency of collection systems and processes. Propose improvements to increase automation level, increase productivity, and transparency of collection operations
- Do audits of collection operations, and provide feedback to Head of collection and Head of RR with detected issues in the execution of collection strategies, and suggestions to improve the discipline
- Align collection headcount budgets.
- Participate or lead projects related to debt collection products, collateral seizure, etc.
- Build yourself with strong expertise, motivation, and on-time deliveries.
- Other tasks assigned by Head of Collection Strategy
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